Terms and Conditions

Effective Date: 1/1/2025

Welcome to Polished Oak Cleaners. By booking a service, visiting our website, or interacting with our team, you agree to the following terms and conditions. Please review them carefully.

1. Services Offered

Polished Oak Cleaners provides residential and commercial cleaning services, including but not limited to: standard cleaning, deep cleaning, move-in/move-out cleaning, post-construction cleaning, and more. Specific services included may vary based on the cleaning package selected and the condition of the property.

2. Booking & Scheduling

  • Appointments must be scheduled in advance through our website, by phone, or in person.
  • A valid phone number and email address are required for communication.
  • Commercial walk-throughs may be required before quoting service prices.
  • We reserve the right to reschedule or refuse service if unsafe conditions are present.

3. Pricing & Payment

  • Pricing may vary based on the size, condition, and type of service selected.
  • Quotes provided via the website are estimates and may be adjusted after an on-site assessment.
  • Payment is due at the time of service unless otherwise agreed upon in writing.
  • We accept [insert payment methods: e.g., credit/debit cards, ACH, etc.].

4. Cancellations & Rescheduling

  • Please provide at least 24 hours’ notice for cancellations or rescheduling.
  • Late cancellations may incur a cancellation fee
  • No-shows or repeated last-minute cancellations may result in refusal of future service.

5. Satisfaction Guarantee — The Polished Promise

We stand behind our work with The Polished Promise: If you’re not satisfied with any part of your service, notify us within 24 hours, and we will return to address the issue at no additional cost. After 24 hours, all services are considered final.

6. Client Responsibilities

To ensure successful service:

  • Clear clutter and secure pets before arrival.
  • Provide safe access to the property, including codes or keys as needed.
  • Notify us in advance of any areas that require special care.

We are not liable for damage caused by unstable items, existing wear and tear, or pre-existing conditions.

7. Damage & Liability

  • We treat every home and business with care. However, in the rare event of damage, please report it within 24 hours.
  • We are fully insured and will review any incidents on a case-by-case basis.
  • We are not responsible for damage due to improperly installed fixtures, unsecured items, or surfaces not suitable for cleaning.

8. Right to Refuse Service

We reserve the right to refuse service for the following reasons:

  • Unsafe or hazardous conditions
  • Harassment or inappropriate behavior toward staff
  • Homes or properties outside our current service area

9. Privacy Policy

Your privacy is important to us. For details on how we collect, use, and protect your personal information, please refer to our Privacy Policy.

10. Changes to These Terms

We may update these Terms and Conditions at any time. The latest version will always be posted on our website with an updated effective date.

Contact Us

For questions about these Terms, please contact:
Polished Oak Cleaners
Email: info@polishedoakcleaners.com
Phone: [334-740-6193